Memo-Changes to Deliveries from Family and Friends

TO: All Residents and Family Members

FROM: Debra Jacobsen, Administrator Resident Services

SUBJECT: Changes to Deliveries from Family and Friends

DATE: June 11, 2020

As part of our next steps to restart, reengage and reopen the Westminster Canterbury Richmond campus, we are pleased to announce changes to our current process for family and friends to deliver items to residents. Currently, deliveries from family and friends take place at the Azalea Mall Parking Lot. Effective Wednesday, June 17, these deliveries will be made on campus on Monday, Wednesday and Friday from 1-3 p.m. People making the deliveries should not arrive prior to 1 p.m. as they will not be permitted on campus until 1-3 p.m.

Independent Living residents will be able to briefly see their family or friends who are making the delivery. Courtyard and Homes on the Green drop-offs will take place at the Center Entrance. Tower, Garden and Glebe drop-offs will take place at the Tower Entrance. Assisted Living and Parsons Health Center items will be dropped off at the Center Entrance, and staff will deliver the items to the appropriate apartment.

Independent Living residents should coordinate with the person making the delivery to ensure that the resident is available to collect their items at a specific time. Independent Living residents will be responsible for picking up their items and taking them back to their apartment. Residents must wear a mask while in public spaces and should ensure that the deliveries are a manageable size for them. Staff assistance will be available if needed.

Those making the delivery are not permitted to exit their cars and are required to wear a mask. We will not be screening and temperature checking the drivers. To keep the flow of traffic moving smoothly, each transaction should take less than five minutes. Staff volunteers will assist with this new process to ensure that traffic does not bottleneck. If someone delivering is waiting more than five minutes for the resident to arrive, they will be asked to leave their items with a staff volunteer.

Ukrop’s and Libbie Market deliveries will be dropped off at the Center Entrance where residents should arrive to pick up their orders shortly after 1 p.m.

Residents are asked not to sit and visit at the Center and Tower Entrances from 1-3 p.m. on Monday, Wednesday and Friday to help avoid congestion and ensure safety and social distancing. If you have questions, please call Resident Services at (804) 264-6082.

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