Westminster Canterbury Richmond Video Update to Residents-April 2, 2020-3 p.m.

Westminster Canterbury Richmond is keeping our residents up-to-date on the latest news related to our COVID-19 response. Hear from our 3 p.m. live update to residents from John Burns, President and CEO; Sherry Grady, Vice President Facilities Management; Will Blackwell, Vice President Health Services; David Curtis, Chaplain; and Lynn McClintock, Director Pastoral Care. Today’s briefing was followed by a short worship service.

The following updates were shared during the live briefing on TV970.

John Burns

Canterbury Rehabilitation and Health Care in the West End is not affiliated with Westminster Canterbury Richmond. We get many questions from people who are confused, but please reassure them.

All program spaces on campus are closed. There are no plans to reopen them. We will continue to assess the situation and create a plan when it is appropriate.

The new TV970 schedule began today. A new 9 a.m. exercise class, Cardio, Stretch and Strengthen with Patti and Julie, was enjoyed by many. This class and Chair Yoga with Taryn are available to you anytime on the Touchtown Community Apps, under the Videos section. It will also be available on the blog at www.WCRICHMOND.org.


Here are some issues that have come up in the last week that need clarification:

• The CVS automated refill line (the male voice) can only receive prescription refills. It cannot take over-the-counter requests or credit card numbers. You must call the pharmacy at ext. 6245 and speak with a pharmacy staff member to order over-the-counter medications and new prescriptions. Indicate when you need it delivered and have your credit/debit card available for us to take over the phone. It would be helpful to have 2-3 days’ notice for prescription deliveries so we can better plan the deliveries.

• If you only need over-the-counter medications, they are delivered on Tuesday and Thursday.

• The pharmacy is closed to walk-ins, but staff are available by phone. Please be patient since there are only two pharmacy staff members, and there are 10 lines that come into the pharmacy. We are not able to take coupons at this time due to logistics.

• Deliveries are usually done in the afternoon and may be after 5 p.m., but please rest assured that you will receive your delivery.

• Our pharmacy team members, Beverlee and Sharon, say thank you to the staff and residents of Westminster Canterbury for all their help and patience!

There will be no live update on Saturday nor Sunday, unless something changes. We will see you tomorrow at 3 p.m., and then return on Monday at 3 p.m. for regular weekday updates.

Sherry Grady

Meal Delivery Bags

We received questions about what to do with these bags. The preferred way to dispose of them is to use them for your recycling and then take them to the recycling bins.


• We have plenty of toilet paper in stock; however Angel Soft toilet paper is in low stock. We received a supply of another two-ply toilet paper by Georgia Pacific, the same manufacturer as Angel Soft.

• As a reminder, please return your dirty linen to housekeeping and do not keep them in your apartment.


• Annual compost bags are being delivered to resident garden plots by tomorrow afternoon. We plan to turn on the water to the Courtyard gardens by tomorrow afternoon and Tower resident garden plots by Tuesday. Homes on the Green, please be patient as we work through turning on your exterior water. Annual campus irrigation start up is scheduled with BCLS for next week.

• Inline Asphalt will be onsite sometime next week to demo the newly poured concrete around the Tower flag pole due to an issue with the concrete mix. The contractor is performing this work at no additional cost to Westminster Canterbury. We apologize for the noise and inconvenience.

• The West Tower Entrance pavers have been installed, and landscaping will be complete by the middle of next week.

• The Tower Green project will resume tomorrow with the pavers and landscape preparation.

• Mulching will continue tomorrow along Westbrook, Cochrane Pond and Homes on the Green.

Will Blackwell

On March 23, 2020, Centers for Medicare and Medicaid Services (CMS) provided information about a new Focus Survey on COVID-19. On April 1, “April Fool’s Day,” the Virginia Department of Health office of Licensure and Certification notified Parsons Health Center of a virtual focus survey on COVID-19.

Westminster Canterbury Richmond was surveyed by two Medical Facilities Inspectors via phone. Interviews were conducted with two housekeepers, three Certified Nursing Assistants (CNAs), three nurses, the Infection Control Preventionist Nurse, Director of Nursing and the Administrator. Inspectors used the Infection Control Entrance Checklist. Information was shared via encryption. They reviewed a line listing of all positive/presumed positive COVID-19 cases and needed access to electronic medical records. They reviewed infection control policies and procedures and Emergency Preparedness Policy & Procedures.

The inspectors exited at the end of the day citing no deficiencies, sharing kudos to Westminster Canterbury Richmond and our residents for controlling the virus.

David Curtis and Lynn McClintock

Pastoral Care is providing a regularly monthly prayer booklet and a Holy Week-specific booklet that will be delivered with palms for Palm Sunday. If you would like a copy of these booklets, please call David Curtis at ext. 5179.

At 4 p.m. on Easter Sunday, April 12, an Easter service will run on TV970.

A brief worship service was held.

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