Westminster Canterbury Richmond Video Update to Residents-March 20, 2020-3 p.m.

Westminster Canterbury Richmond is keeping our residents up-to-date on the latest news related to our COVID-19 response. Hear from our 3 p.m. live update to residents from John Burns, President and CEO; Scott Jonté, Director of Dining; Debra Jacobsen, Administrator Resident Services; Windley Gravatt, Vice President Workforce Services; and Lynn McClintock, Director Pastoral Care.

The following updates were shared during the live briefing on TV970.

John Burns

The spouse of our resident who has the confirmed case of COVID-19 reports that his condition has improved greatly.

Scott Jonté

Dining General Updates: We are creating a call center for taking your meal orders to help improve our processes. Please know it may take up to 30 minutes for meals to be delivered. Today we will provide a printed menu for the next four days. It is also available on TV970 and TV971 slides and in the Promenade menu area of Touchtown Community Apps.

Meal Ordering Process:
You may continue to call the Promenade at ext. 6259 for each meal on an individual basis to confirm what you wish to receive.

We are creating a process for signing up to automatically receive meals. You must commit to receive meals automatically for a minimum of seven days. The options are:
• three meals or day OR
• automatic meal delivery by meal period (example – only breakfast, lunch or dinner)

Dining staff will call you before each meal to confirm selections.

There is a new email address for your dining needs: dine@wcrichmond.org. Residents and family members may use this or continue to call ext. 6259 to contact dining with questions and concerns.

Debra Jacobsen

Resident Services and Russell Gardner have been working on our mail delivery issues. We have contacted Mark Warner and Abigail Spanberger’s offices. Postal services should not be suspended. A liaison from the Congressional Offices is contacting the postal system and hopes services will resume by end of day if not immediately. We will get another update later today.

If you are under quarantine, you must stay in your apartment. If you are not under quarantine, you may take short walks outside. We are not limiting where you go OUTSIDE. If you’re inside, only walk in your area of living. Please enter and exit the building in your area of living. Maintain a social distance from anyone you encounter.

Laundry Update – The risk of infection through the washing machines and dryers is low. You may bleach your whites or add a disinfectant like Pine-Sol if you want extra assurance.

Newspaper delivery will happen this weekend but may take a little bit longer due to limited staffing.

CVS phone lines are overloaded system wide, including outside of Westminster Canterbury. Please make several attempts to contact CVS (ext. 6245), before calling the Clinic (ext. 6231) to report pharmacy needs.

Grocery Deliveries from Family Members
• This began today and seems to be going well!
• Family members may deliver groceries for residents every Monday, Wednesday and Friday, 1-3 p.m., to the Azalea Parking Lot.
• It is easiest if the groceries are in brown paper bags. Bags must be labeled with resident names and apartment numbers.
• Drivers will shuttle the groceries for delivery every fifteen minutes during the delivery window.

Grocery Orders: Residents can place grocery orders with the Transportation Department (ext. 6263) or email: transportationrequest@wcrichmond.org
• The grocery order needs to be 15 items or less.
• There will be an approximate 24 hour turnaround time on all orders.
• This is available Monday-Friday.
• Residents’ accounts will be charged.

Transportation is only available for essential medical appointments. Please try to reschedule if possible.

Windley Gravatt

This message is mainly for our staff. We are getting into a good rhythm with our changed duties and procedures. While that gives us a small sense of relief, we can’t forget that there are active cases of COVID-19 outside our gates, and more are diagnosed every day. Thank you for working so hard! I hope that you can find some time to relax at home.

Please remember we are insisting that our residents stay on campus. We must also insist that staff do not attend social events at this time. In order to make sure we do not bring the COVID-19 on site, please limit your exposure to the public by traveling back and forth from work to home and only stopping for necessities. Please talk to your family members and ask them to limit their exposure to the public as well.

We must take this seriously. Our local government has put parameters in place and we ask you to adhere to them. Distance yourselves as much as possible from any community spread. Many are posting to our staff Facebook page with ways to help us relieve stress during this time of confinement. Thank you for all you do and for adhering to these guidelines!

Lynn McClintock

From the Book of Common Prayer:
This is another day, O Lord. I know not what it will bring forth, but make me ready, Lord, for whatever it may be. If I am to stand up, help me to stand bravely. If I am to sit still, help me to sit quietly. If I am to lie low, help me to do it patiently. And if I am to do nothing, let me do it gallantly. Make these words more than words, and give me the Spirit of Jesus. Amen.

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