Westminster Canterbury Richmond Video Update to Residents-March 21, 2020-10 a.m.

Westminster Canterbury Richmond is keeping our residents up-to-date on the latest news related to our COVID-19 response. Hear from our 10 a.m. live update to residents from John Burns, President and CEO; Debra Jacobsen, Administrator Resident Services; and Lynn McClintock, Director Pastoral Care. There will be no live update Saturday afternoon or Sunday unless we have a reason to do another broadcast.

The following updates were shared during the live briefing on TV970.

There will be no live update Saturday afternoon or Sunday unless needed.

John Burns

Thank you for your comments and suggestions. They have helped us as we design new processes and work to respond. We are grateful to our staff who are working hard at these new processes.

Our new dining delivery process is underway. We appreciate your patience! We have fewer people available for deliveries on the weekend, so you may see some of our managers delivering your meals.

Trash collection
Housekeeping will be picking up trash on your normal housekeeping days. If you aren’t under a mandatory 14-day quarantine, you may take your trash to the trash room like you always do. If you are under quarantine, please hold it for now. On Monday, we will share a process for how we will come to you, pick it up and dispose of it.

Outside Construction Update

On Monday, we will begin to allow some of our contractors working on landscaping and the Spiritual Center to resume work. They will only be working outside of the building. Please continue social distancing if you are out for a walk and see any of these workers. We ask that you not engage with these workers to keep yourself safe and healthy.

Live Update
There will be no live update Saturday afternoon or Sunday. Keep watching TV971 or Touchtown Community Apps for notifications. If there is a reason to do another broadcast, we will publish it there.

Debra Jacobsen

Mail Update
We are still working diligently on getting mail delivery to resume. We received an update at 5 p.m. on Friday and will have more information on Monday. Other apartment complexes around the United States are experiencing the same difficulties.

Outgoing mail is being picked up and going out from the outside USPS blue boxes. For residents not in mandatory quarantine, you may come out and drop the mail off yourself. If you are under quarantine, you can call Resident Services at ext. 6082, Monday-Friday, and someone will come to your apartment to pick up outgoing mail.

Grocery Options
Grocery deliveries from family members went well on Friday. This has been very helpful to our Transportation department as it cuts down on the number of Grocery Orders they need to fill on a daily basis. Beginning Monday, we will be limiting Grocery Orders to 20 per day. Please keep your orders small and try not to order daily. As a reminder, here are the details of the grocery options:

Grocery Deliveries from Family Members
• Family members may deliver groceries for residents every Monday, Wednesday and Friday, 1-3 p.m., to the Azalea Parking Lot.
• It is easiest if the groceries are in brown paper bags. Bags must be labeled with resident names and apartment numbers.
• Drivers shuttle the groceries for delivery every fifteen minutes during the delivery window.

Grocery Orders: Residents can place grocery orders with the Transportation Department (ext. 6263) or email: transportationrequest@wcrichmond.org
• The grocery order needs to be 15 items or less.
• There will be an approximate 24-hour turnaround time on all orders.
• This is available Monday-Friday.
• Residents’ accounts will be charged.

Dining Request
Dining is delivering your meals in brown bags. We are not able to reuse them, but please collect them for us, and in the future we will pick them up to be recycled.

Lynn McClintock

Prayer for a Pandemic
May we who are merely inconvenienced, remember those whose lives are at stake.
May we have no risk factors remember those most vulnerable.
May those who have the luxury of working from home remember those who must choose between preserving their health or making their rent.
May those who have the flexibility to care for our children when schools close remember those who have no options.
May we who have to cancel a trip remember those who have no safe place to go.
May we who are losing our margin money in the tumult of the economic market remember those who have no margin at all.
May those who settle for quarantine at home remember those who have no home.
As fear grips our country, let us choose love during this time when we cannot physically wrap our arms around each other, let us find ways to be the loving embrace of God and our neighbor.
-Cameron Wiggins Bellm

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