Westminster Canterbury Richmond Video Update to Residents-March 26, 2020-3 p.m.

Westminster Canterbury Richmond is keeping our residents up-to-date on the latest news related to our COVID-19 response. Hear from our 3 p.m. live update to residents from John Burns, President and CEO; Sherry Grady, Vice President Facilities Management; and Logan Augustine, Chaplain.

The following updates were shared during the live briefing on TV970.

John Burns

Some residents have reported that there are residents leaving property or connecting with family members outside of the recommended procedures. Management has looked into this and determined that this isn’t the case. Please be assured there is a process for special circumstances where some residents are working with the Clinic or with their Social Worker to be able to do critical medical visits off campus. If you have a concern, please report it to the Clinic or to Resident Services.

Grocery Shopping

When you place an order for groceries through the Transportation Department, anything we purchase for you is coming out of your Declining Balance plan.

Friday 10 a.m. Briefing

Tune in tomorrow at 10 a.m. to hear from Russ Aaronson, Corporate Board Chair, and Dr. Danny Avula, Director of Richmond and Henrico Health Districts.

Sherry Grady


We have heard concerns over the safety of resuming housekeeping services. We are taking many precautions:

• All staff are screened and temperature checked before their shift every day. No one with any symptoms is allowed to work.

• Staff are trained in necessary disinfection procedures.

• Residents may choose to decline housekeeping services if they aren’t comfortable with these circumstances.

• Vacuums have HEPA filtration that traps 99.9% of particles, including viruses.

• A microfiber system for mopping and wiping surfaces is changed out after each apartment cleaning.

• Staff will use your preferred cleaning products by request.

• Residents may choose to clean their own apartments. Staff cannot provide them with our cleaning supplies.

• If residents want to purchase cleaning supplies, they may be ordered via the normal grocery ordering process through Transportation, or family or friends may drop them off at the Azalea Lot on Grocery Delivery days.

Grounds/ Outside Contractors

Certain contractors are allowed to continue work on the exterior of our campus. All contractors are screened prior to entering campus. Some contractors may be seen wearing masks, but this does not mean they are sick. It depends on the type of work they are doing, such as grass cutting or concrete work. All staff who interact with contractors comply with federal guidelines for maintaining social distancing.

Logan Augustine

From the Talmud (a collection of Jewish law, practices, stories and culture arranged in commentaries from periods in late antiquity)
Do not be daunted by the enormity of the world’s grief. Do justly, now. Love mercy, now. Walk humbly, now. You are not obligated to complete the work, but neither are you free to abandon it.


God, we thank you for our ancestors, and for their stories told in holy texts which tell of your presence with us in times of uncertainty. Now, as we pray to you in the midst of our own wilderness, help us to know that you are present and working within us. Help us to be aware of the needs of others: in our communities and in the world. May our prayers for one another’s wellbeing connect us. May the needs of the world not overwhelm us, but inspire us to care for one another and to see each person as your beloved creation. May this be a time for us to notice how deeply connected we are to one another and to you. All of this we pray in your name, Amen.

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