Leadership in Senior Services

One of Westminster Canterbury Richmond’s values is leadership – maintaining a position of excellence in the senior services industry. Much of that focus is on ensuring we have the right employees in the right roles and offering them excellent training. We also serve as leaders outside of our walls, sharing our resources and expertise while learning from others who serve seniors in similar ways.

Westminster Canterbury has continued its industry leadership throughout the COVID-19 pandemic. John Burns, President and CEO, serves as a resource to other organizations around Virginia through the LeadingAge Virginia Board. He serves on the Governor’s Long Term Care Task Force, Management Roundtable Coronavirus Task Force and International Council of Active Aging COVID-19 Industry Task Force. Other Westminster Canterbury team members shared our coronavirus experiences during speaking engagements including Senior Living 100, LeadingAge National Coronavirus Daily Member Updates and the LeadingAge Virginia Philanthropy Network and more. These connections give perspective that we bring to our day-to-day work while we strive to keep our campus safe during uncertain and unprecedented times.

Westminster Canterbury is also known for its focus on customer service. Sherry Grady, Vice President of Facilities Management, was recently appointed to the University of Richmond’s Advisory Board for their Customer Experience Certificate Program. This program focuses on helping business leaders shape customer experiences with their brand and products. Participants in the program apply principles and techniques that drive customer experience innovation and solve real-world challenges. As the world faces challenges in serving customers in all sectors in new and different ways, this program will become an important tool.

The field of senior services is one that is filled with endless opportunities and challenges to ensuring the best life possible for our residents. There is much to be learned and shared among similar organizations, and Westminster Canterbury has been blessed to have a wonderful network for collaboration.

If you’re interested in making a career out of caring in the senior living industry, visit the Westminster Canterbury Richmond careers page or LeadingAge Virginia Career Center to find your next opportunity.

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