Live Update to Residents-May 28, 2020

Daily Live updates to residents on our in-house TV970 keep us informed and connected. Today’s update featured John Burns, President and CEO; Debra Jacobsen, Administrator Resident Services; Logan Augustine, Chaplain; and Rev. Dr. Rebecca Weaver, resident.

The following updates were shared during the live briefing on TV970.

John Burns

Beginning last week, Westminster Canterbury Richmond began sharing its Next Steps plan. The plan includes a series of deliberate, incremental steps that will restart our operations and reengage residents with one another and the broader community before we fully reopen our campus. Each level of care requires its own nuanced process based on the risks and level of vulnerability of different resident groups.

Step One

Step One began May 26. Many residents have taken advantage of Salon Services or returned to the Arts Studio and Woodworking Shop this week.

Step Two

Step Two begins Monday, June 1.

• The Gables Salon opens with limited availability by appointment only.

• Outpatient Rehab resumes on a limited basis. Details will be shared tomorrow.

• Fitness Center and Aquatic Center available for limited hours by appointment only.

• Couples who reside in separate areas of Independent and Assisted Living will be able to visit each other with specific parameters.

• Monticello and The Gables will restart memory support therapies in music, art and horticulture.

• Marketplace Billiards Room reopens with enhanced cleaning protocols.

• A weekly Tunes on Tuesdays series begins featuring VCU Jazz performers on the Ellipse and in the Courtyard Garden.

• Small group activities by Pastoral Care and Recreation resume for groups of six or fewer.

• Regular Pastoral Care visitation resumes in Assisted Living.

• Dry cleaning services resume. Details will be shared tomorrow.

• Mobile dog groomers may be permitted on campus in coordination with Resident Services at ext. 6082.

We intend to move forward into Steps Three and Four, but if circumstances change and we have residents with confirmed cases of COVID-19, we will modify our plans. Today, we are sharing highlights of our next steps, but the details are still under development and will be shared next week at Live Updates and in writing. Please hold your questions until details are shared.

Step Three

Step Three begins Monday, June 8.

• Independent Living residents may leave campus for essential personal business and medical appointments. Temperature screenings will take place at the Gatehouse. A log of residents leaving and returning to campus will be maintained to help with contact tracing if we have an outbreak.

• Transportation will offer services for a fee for residents who do not drive to go off campus for essential personal business and medical appointments.

• Galleria will reopen with limited hours.

Step Four

Step Four begins Monday June 15.

• Structured, scheduled, safe visitation for Independent and Assisted Living residents with their family members will be available. This is still in the planning phase. Details will be shared later.

• A plan for structured, scheduled, safe visitation for Parsons Health Center residents will be ready. This visitation is currently prohibited and cannot begin until Centers for Medicare and Medicaid Services (CMS) allows it.

• The Arts Studio and Woodworking Shop will have expanded hours and be available to Assisted Living residents.

• Massage services will resume in an alternate location.

Steps Five and Six do not have a date yet, but they will include restarting some Dining venues. Next week, we will share tips for staying safe as residents begin going off campus. Thank you to all our residents who are doing a great job maintaining social distancing from staff and wearing a mask. These are the best defense we have to preventing the spread of COVID-19.

Debra Jacobsen

Fitness and Aquatic Center Appointments

The Fitness Center and Aquatic Center will be open by appointment only starting on Monday, June 1. Only a few appointments remain for next week. All appointments will be 30 minutes in length and each resident is granted two appointment times per week. Appointments are available Monday through Thursday, 8 a.m. to 3 p.m. All appointments are independent appointments with no classes and no hands-on assistance.

To schedule an appointment for the Fitness Center, call ext. 6669. If there’s no answer, please leave a message indicating a preferred day, time and equipment. We will return your call.

To schedule an appointment for the Aquatic Center, call ext. 6539. If there’s no answer, please leave a message indicating a preferred day and time. We will return your call.

Please see the below schedule for appointment purposes:

• June 1 – 4: Phone line for appointments will open Tuesday, May 26

• June 8 – 11: Phone line for appointments will open Tuesday, June 2

• June 15 – 18: Phone line for appointments will open Tuesday, June 9

• June 22 – 25: Phone line for appointments will open Tuesday, June 16

• June 29 – July 2: Phone line for appointments will open Tuesday, June 23

Residents with an appointment will receive a confirmation and guidelines in their mailbox to review prior to the appointment. We are following increased guidelines and procedures to ensure everyone’s safety and health.


Main Street Salon, Barber Shop and Avalon Salon have been busy this week. Starting Monday, June 1, The Gables Salon will open to serve residents in The Gables and Monticello. Pavilion residents can call for appointments in the Avalon Salon. Opening the additional salon will allow us to serve more residents and allow for social distancing. Though services are currently limited, we hope to add services as space and time allow. Updates can be found in next week’s Tales. Call ext. 6281 to make an appointment.

The Westminster Canterbury Tales

Starting next week the Tales newsletter will be available on Thursdays as it was in the past. Residents may pick up copies from the Tower Information Center and the Center Business Center as prior to restrictions created by COVID-19.

Mobile Dog Grooming

Mobile Dog Grooming can be arranged on campus starting June 1. Please contact Resident Services at ext. 6082 to receive more information on how to arrange an appointment.

Residents Returning to Work

Thank you to all residents who returned to work for filling out necessary paperwork and following the screening processes. If you have not completed the paperwork and need to return to work, contact Resident Services at ext. 6082.

Thoughtful Thursday – Rev. Dr. Rebecca Weaver

Romans 8:26

Likewise the Spirit helps us in our weakness; for we do not know how to pray as we ought, but that very Spirit intercedes with sighs too deep for words.

Prayer from Episcopal Book of Common Prayer and Presbyterian Book of Common Worship

Keep watch, dear Lord, with those who work or watch or weep this night; and give your angels charge over those who sleep. Tend the sick, Lord Christ; give rest to the weary; bless the dying; soothe the suffering; pity the afflicted; shield the joyous; and all for your love’s sake. Amen.

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