Westminster Canterbury Richmond Video Update to Residents-March 23, 2020-10 a.m.

Westminster Canterbury Richmond is keeping our residents up-to-date on the latest news related to our COVID-19 response. Hear from our 10 a.m. live update to residents from John Burns, President and CEO; Scott Jonté, Director of Dining; Glendon Kemp, Manager of Security; and Lynn McClintock, Director Pastoral Care.

The following updates were shared during the live briefing on TV970.

John Burns

Our one resident with the confirmed case of COVID-19 continues to improve.

Thank you to Fletcher Lowe for his kind, supportive letter to the editor in the Richmond Times-Dispatch.

The Virginia Department of Health put attendees of Capitol Steps under mandatory quarantine until Tuesday morning, March 24. Others who have been ill or traveled are also under individual 14-day quarantine with varying end dates. Everyone else is under self-quarantine orders.

We are not ending our general self-quarantine measures and are not returning to business as usual. The only change for those who attended Capitol Steps is that beginning Tuesday, you will be able to briefly leave your apartment to take a walk outside, or drop off mail or trash and recycling. We are not reopening dining rooms, activities or other common spaces. The governor and the president are asking every person with chronic health conditions OR those age 65 and older to self-quarantine. This is a mandate from the government. Continuing to follow these self-quarantine measures is our best way to keep everyone healthy and prevent exposure to COVID-19.

These rules apply to all of us – not just residents. Our staff are only coming to work and going home. We are holding many of our staff team meetings via phone so that we don’t have more than 10 people in a room together, and everyone can stay 6 feet apart. We don’t know yet how long this will last. We know it’s stressful for you. For the safety of everyone on our campus, we must insist that you continue to follow these rules for the foreseeable future. The best possible outcome for us is that we take all of these measures and nothing else happens. No one else gets sick. The spread in Virginia slows and stops. Our goal here is to keep everyone healthy and safe. The only way we can make that happen is through these measures.

Mail Update
We are still working with Mark Warner and Abigail Spanberger’s offices on mail delivery.

Pharmacy Update
• Residents should call CVS at ext. 6245. Residents can pay for their prescription by phone.
• CVS will deliver the prescriptions or over-the-counter medicines to the resident’s door.
• Beginning today, over-the-counter medicines will only be delivered on Tuesday and Thursday.
• Prescriptions will be delivered daily, focusing first on delivering the ones needed that day.
• Prescriptions need to be ordered by 2 p.m. for same-day delivery.
• We will keep residents updated as these plans change.
• CVS phone lines are overloaded system wide, including outside of Westminster Canterbury. Please make several attempts to contact CVS (ext. 6245), before calling the Clinic (ext. 6231) to report pharmacy needs.

Scott Jonté

Dining General Updates
We continue to refine our processes for dining deliveries. Menus are available on TV970 and TV971 slides, in the Promenade menu area of Touchtown Community Apps and printed copies will be delivered. Call the Promenade at ext. 6259, email dine@wcrichmond.org, or contact Shelby Curry at ext. 6042 with your dining orders and questions. You may experience some wait times when making calls or leaving voicemails, and we ask for your patience as we work to respond to each request.

Meal Ordering Process
We encourage you to sign up for automatic meal delivery. You must commit to receive meals automatically for a minimum of seven days. The options are:
• three meals or day OR
• automatic meal delivery by meal period (example – only breakfast, lunch or dinner)

You may still order each meal on an individual basis. Dining staff will call you before each meal to confirm selections.

Glendon Kemp

Unfortunately, there are many new scams targeting individual concerns about coronavirus. If you have any questions or concerns, you may contact Glen directly at ext. 6079.

Protect yourselves from coronavirus-related scams by following the following tips from the U.S. Postal Inspector website:
• Be aware of charity scams: Only contribute to established organizations.
• Don’t click on links in emails: Never click on links in emails from sources you don’t know, especially those that claim to be from Centers for Disease Control (CDC) or World Health Organization (WHO).
• There currently is no cure or treatment: Be wary of offers for vaccines, pills, potions, lotions, or other products that claim to cure or treat Coronavirus (COVID-19).
• Don’t give out financial information: Don’t give your financial information or personal information to anyone you don’t know and don’t trust.
• Resist pressure tactics: Don’t be pressured into making immediate financial decisions.
• Know who you can trust: Consult with a trusted friend or family member before making a payment.

Lynn McClintock

Ecclesiastes 3:1-8
1For everything there is a season, and a time for every matter under heaven:
2a time to be born, and a time to die;
a time to plant, and a time to pluck up what is planted;
3 a time to kill, and a time to heal;
a time to break down, and a time to build up;
4 a time to weep, and a time to laugh;
a time to mourn, and a time to dance;
5 a time to throw away stones, and a time to gather stones together;
a time to embrace, and a time to refrain from embracing;
6 a time to seek, and a time to lose;
a time to keep, and a time to throw away;
7 a time to tear, and a time to sew;
a time to keep silence, and a time to speak;
8 a time to love, and a time to hate;
a time for war, and a time for peace.

Gracious God,
We thank you for the life that you give us and that you promise to always be with us. We boldly pray for an end to this pandemic which has taken many lives and has altered the world as we know it. May those who have lost loved ones be comforted. May those who are sick be healed. May those who are well be protected. And may those who provide care be strengthened. Your word tells us that there is a time for everything. Teach us how to be faithful in this time. For we place our trust in you. Amen.

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